SUPPORTING BUSINESS SYSTEMS

Our commitment to our customers continues well beyond the completion of an implementation. Organisations who invest in our business systems can be assured that the investment is made for the long-term. Our Customer Service methodology provides for on-going contact both at a business and IT level. We operate a dedicated help desk with experienced and knowledgeable staff who can answer many queries immediately and all customers are assigned an Account Manager who will regularly spend time on-site ensuring our business systems are operating effectively and that customers obtain the maximum value from their investment.

• Customer Help Desk
• Releases & Upgrades
• Account Management
• Customisation Services
• Scheduled Training Courses
• Complementary Solutions

"I have been very impressed with the partnership approach adopted by Cambridge Online in relation to our installation. They have worked hard to understand our business needs and offered high levels of customer service and responsiveness."

G Gilvear, Sussex Enterprise