Microsoft Dynamics™ CRM
Redefine customer relationships with the complete, affordable
customer relationship management (CRM) solution for driving measurable
improvements across all customer management processes.
Microsoft
Dynamics™ CRM is a complete customer relationship management
solution that provides all of the tools and capabilities needed to
create and easily maintain a clear picture of customers from first
contact through purchase and post-sales.
With modules for sales, marketing, and customer service, Microsoft
Dynamics™ CRM delivers a fast, flexible, and affordable solution
that drives consistent, measurable improvements in every business
process, enables closer relationships with customers, and helps your
company achieve new levels of profitability.
Works the way you do
Microsoft Dynamics™ CRM integrates directly into Outlook and
other Microsoft Office applications including Microsoft Office Word,
Excel®, and PowerPoint®, enabling your employees to work
within the familiar, comfortable Outlook environment. The result:
everyone in your company will quickly be able to begin using Microsoft
Dynamics™ CRM tools for managing sales, services, and marketing
processes.
Works the way your business does
Every company has its own processes, its own culture, and its own
way of reaching out to customers. Microsoft Dynamics™ CRM is
a flexible solution that can be quickly customized to your company’s
current needs while providing a flexible, scalable platform that
will grow as your business expands.
Works the way technology should
Mergers, acquisitions, and years of shifting IT priorities have
left many companies struggling with the problem of how to integrate
a wide range of often incompatible legacy applications. Microsoft
Dynamics™ CRM was created to enable companies to standardize
and consolidate customer information no matter where it is created
or stored.
Sales: Creating demand and generating new business
No matter how complex your company’s sales processes are,
Microsoft Dynamics™ CRM provides easy-to-use features and capabilities
to improve the way your sales and marketing organization targets
new customers, manages marketing campaigns, and drives sales activities.
Marketing: Better decision-making and a clearer view of your customers
In today’s information-driven economy, most companies are
awash in customer data. Success requires the ability to transform
that information into clear, actionable knowledge and respond more
quickly to changing customer needs and preferences. With Microsoft
Dynamics™ CRM, your sales and marketing organization can have
instant access to complete customer information no matter where it
is stored, along with the tools needed to turn that information into
action.
Service: Provide more value to your customers
Every time someone in your organization interacts with a customer,
it is an opportunity to strengthen that customer’s loyalty
to your company by providing high levels of personalized service.
Because it can help you offer your customers targeted, relevant information
about the products and services that they are interested in, Microsoft
Dynamics™ CRM can help you take advantage of opportunities
to enhance customer relationships while giving your company the ability
to maximize both up-sell and cross-sell.
Cambridge Online is a Microsoft Dynamics™ CRM certified
software adviser.
